Privacy Policy
How masqaniOne collects, uses, and protects your data.
Last updated 14 July 2026
Overview
This policy explains what data masqaniOne collects, how we use it, and the choices you have. It applies to the masqaniOne property-operations service.
Information we collect
Account information such as your name, email, and role, provided through your Masqani account.
Operational data you enter to run your properties: units, tenants, leases, maintenance, and financial records.
Usage and device information collected automatically to keep the service secure and to improve it.
How we use information
To provide the features you use: accounting, leasing, operations, resident communication, and automations.
To secure the service, prevent abuse, provide support, and comply with legal obligations.
Sensitive identifiers (for example national ID and KRA PIN) are encrypted and used only where a feature requires them.
Data retention
We keep data for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal requirements. You can request export or deletion subject to applicable law.
Security
We use industry-standard safeguards, including encryption of sensitive fields and access controls scoped to your organisation. No system is perfectly secure, but we work continuously to protect your data.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data. You can exercise these through your account or by contacting support.
Changes to this policy
We may update this policy as the service evolves. Material changes will be communicated through the service, and the “last updated” date above will reflect the revision.
Contact
For privacy questions or requests, contact the Masqani support team through your account.